Returns, Exchanges and Cancellation Policy
RETURNS, EXCHANGES & CANCELLATIONS:
Cancellation must be requested within 24 hours of purchase. Unfortunately, after this time I cannot accept cancellations as your order will have been started.
Returns & Exchanges:
It is exceedingly difficult for me to accept returns due to the nature of the work. Customised, Personalised and Made to Measure items cannot be returned in most cases. However, I realise that ordering shoes online is quite a daunting experience, what if they do not fit? I will work with you to rectify any issues you may have and in most cases I will exchange for a different size.
No custom, personalised or made to measure items can be returning for a refund minus shipping costs.
All returns must be agreed in advance and shoes must be returned in exactly the same condition you received them. Any items that are returned must include the original boxes, tissue paper and additional items. All accessories returned must have the tag still attached.
When trying on shoes please ensure your feet are CLEAN and dry or you wear a protective covering. Any shoes returned dirty will incur a 50% restocking fee.
How to Return:
- Please contact me within 14 days of delivery.
- Items must be ship items back to me within 30 days of delivery
Conditions of Return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
International Items must be marked as a return on the customs deceleration form. Country of origin must me marked as UK. A value of £15 must be marked on the form. Any customs charges occurred during a return will be charged to the buyer. If you do not return as instructed you risk having your item returned to you.
Please contact me prior to returning items for the return address. I am not responsible for Items sent without prior contact (forced returns) that arrive at an incorrect address.
Damaged or Incorrect Items:
Very occasionally items may be damaged in shipping and I apologise if this has happened to you. Please contact me and I will arrange for a repair or replacement. I will require photographic evidence of the damage including the box and packaging, this will allow me to investigate and claim with the shipping company.
The Following Items Cannot be Returned or Exchanged:
In line with EU Laws and because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
- Custom, made to measure or personalised orders
- Digital downloads
- Intimate items including earrings (for health/hygiene reasons)
- Items on sale
I cannot accept returns or replacements on items you have worn. Please pay close attention to the included care instructions for your items. These are delicate works of art, they must be stored and handled with great care. Please do not get wet, store in damp conditions or mistreat your item. I cannot be accountable for damage due to incorrect storage or wear.
All accessories will come with a tag, do not remove if returning, I cannot accept returns of items where the tag is removed.
Some countries impose duties upon delivery. Buyer shall be responsible for all duties and applicable taxes.
RETURNS - International Returns must be marked as a Return to prevent import fees; if you fail to do so any import fees incurred when returning items will be charged to the buyer. Items must be sent via a tracked method and returned within 30 days unless otherwise agreed.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition or incurs any additional fees the buyer is responsible this.