Returns, Exchanges & Cancellations

Every Becci’s Bridal Designs order is made with care, and I hope you love your piece. If something is not quite right, this page explains your options and how to contact me.

This policy is in addition to your statutory rights. Nothing here limits your rights where an item is faulty, not as described or not fit for purpose.

Need help with an order?
Please contact me at info@beccisbridaldesigns.com and include your order number.

At a glance

• For an eligible change-of-mind return, tell me within 14 days of receiving your order.

• Send the item back within the following 14 days.

• Personalised, made-to-measure and genuinely bespoke items cannot usually be returned simply because you have changed your mind.

• A hygiene-sealed item cannot be returned after its seal has been broken.

• If an item is faulty, damaged in transit or incorrect, contact me as soon as possible so I can put it right.

Cancelling before dispatch

Standard, non-personalised items

If you wish to cancel a standard item before it is dispatched, please contact me as soon as possible. Your statutory cancellation rights for eligible online purchases continue after delivery, as explained below.

Personalised, made-to-measure or bespoke items

Because work may begin shortly after an order is placed, I offer a voluntary 48-hour cancellation window for personalised, made-to-measure and bespoke orders. After 48 hours, cancellation may not be possible because materials may have been ordered and work may have begun.

This voluntary window does not affect your rights if the finished item is faulty, not as described or not fit for purpose.

Change-of-mind returns

For eligible items bought online, you have 14 days from the day after delivery to tell me that you wish to cancel. You then have a further 14 days to send the item back.

You do not need to give a reason, although feedback is always appreciated.

Items that are usually eligible

Standard, non-personalised items may be returned even when they are handmade after you order, provided they have not been made to your individual specifications and no other legal exception applies. Sale items have the same statutory return rights as full-price items.

Items that cannot usually be returned for a change of mind

• Items made to your measurements or individual specifications

• Items personalised with names, dates, wording, photographs, colours or details selected especially for you

• Genuinely bespoke designs created for you

• Earrings, socks or other hygiene-sensitive items only where supplied with a hygiene seal and that seal has been broken after delivery

• Digital products once downloading or access has begun with the required consent

These exclusions apply to change-of-mind returns only. Please contact me if an item is faulty, damaged, incorrect or not as described.

Trying on and caring for an item before return

You may inspect and try an eligible item in the same way you reasonably would in a shop.

• Try shoes on indoors, on a clean, soft and carpeted surface.

• Keep soles, heel tips, ribbons, fastenings and embellishments clean and unmarked.

• Try veils and accessories carefully, away from make-up, perfume, hairspray, food, smoke and moisture.

• Keep labels and any hygiene seal attached while deciding whether to keep the item.

• Please use the original presentation box, tissue and protective packaging when returning, where available, and place the presentation box inside a suitable outer shipping box.

You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the item. Any deduction will reflect the actual loss in value; there is no automatic restocking fee.

Missing original packaging does not by itself remove a statutory right to cancel, but loss of or damage to presentation packaging may reduce the item’s value. Please package everything securely so it is not damaged on the journey back.

How to make a return

1. Email info@beccisbridaldesigns.com within 14 days of delivery. Include your order number and tell me which item you wish to return.

2. I will confirm the correct return address and provide return instructions.

3. Send the item within 14 days of telling me you wish to cancel.

4. Use a tracked and suitably insured service, retain your proof of postage and send me the tracking number.

Please do not send a return to an address found elsewhere without checking first, as my working and return addresses may differ.

Return postage

For a change-of-mind return, you are responsible for the direct cost of returning the item. Original delivery will be refunded up to the cost of the least expensive standard delivery option offered for your order; any extra paid for express or upgraded delivery is not refundable.

If an item is faulty, damaged in transit, or not as described, please contact me before posting it. Where the law requires it, I will arrange or reimburse reasonable return costs.

Refunds

Once your return arrives, I will inspect it and email you. An eligible refund will be made to your original payment method within 14 days of receiving the item back, or earlier if you provide acceptable evidence that it has been sent.

Your bank or payment provider may take additional time to show the refund in your account.

Exchanges

As every piece is handmade and availability can change, the simplest way to exchange an eligible item is usually to return it for a refund and place a new order. Please contact me first; where practical, I will help with an exchange.

Replacement pieces are handmade and normal lead times apply. If you need an alternative by a particular date, tell me before returning your item so I can confirm what is possible. Additional delivery or rush costs may apply.

Faulty, damaged or incorrect items

If your order arrives damaged, contains the wrong item, or appears faulty, please contact me promptly at info@beccisbridaldesigns.com with:

• your order number;

• a clear description of the problem; and

• photographs of the item and, for transit damage, the outer box and packaging.

Photographs help me understand the issue and make a courier claim, but they do not replace or restrict your statutory rights. Please keep the item and packaging until I confirm the next step.

Normal variation in hand-finishing is part of the character of a handmade piece and is not necessarily a fault. However, the item must still match its description, be of satisfactory quality and be fit for its intended purpose.

International returns

Customers outside the UK should contact me before returning an item. Use a tracked service and mark the customs declaration clearly as “Returned goods – no commercial value”, with the country of origin shown correctly where requested. You are responsible for information entered on the customs form and for charges caused by an incorrect declaration.

Change-of-mind rights vary by country. Where mandatory consumer law in your country gives you additional rights, those rights continue to apply.

Customers in the European Union can read the separate EU Right of Withdrawal page and use its model withdrawal form.

Questions?

I know bridal orders are personal and often time-sensitive. If you are unsure whether your item is eligible, please get in touch before sending it and I will explain the options clearly.

Contact Becci about an order → info@beccisbridaldesigns.com